Frequently Asked Questions

How long will my order take to arrive?
Because each piece is pressed by hand with love and care, please allow 3 to 5 business days for your order to be made before it ships. Delivery times may vary depending on your location, but most orders arrive within 5 to 7 business days after shipping.

For Canada, please allow additional time for customs clearance and delivery.

Who do you ship with?
We ship all orders through USPS to keep delivery reliable and affordable. For Canadian orders, packages are transferred to Canada Post once they cross the border. You’ll receive a tracking number once your package is on its way so you can follow its journey to you.

How do I care for my apparel?
Each item is made with care, so we recommend:

• Wash inside out in cold water with similar colors

• Use gentle detergent and avoid bleach

• Hang dry or lay flat to dry

• Avoid ironing directly on the design

Do you offer returns or exchanges?
If your item arrives damaged or incorrect, please contact us within 7 days of delivery at hoomauthreads@gmail.com and we’ll be happy to help make it right.

You can also visit our Return Policy page for more details.

Do you create custom orders?
Right now, we focus on our curated designs that carry the heart and message of Ho‘omau. But I love hearing ideas from our community. If you have something special in mind, send a message through our Contact page. I’d love to see what we can create together.

Where do you ship?
We currently ship across the United States and Canada.

What does Ho‘omau mean?
Ho‘omau means to endure, to persist, and to never give up. It’s the heart behind everything we create and a reminder to live with purpose, to love deeply, and to keep going through it all.